Zeacom is a leading provider of contact centre and business messaging solutions amaid to small and medium sized organizations. The Portfolio includes two applications: Corus and Contact Centre.
Corus
Corus offers operator console, desktop call management, outlook integration and voicemail software applications for the small - medium business environment.
- Empower your call attendant - by providing them with the tools they need to proide superior customer service and internal support.
- Customize your greetings- improve the callers experience by keeping them informed and by providing them with advanced options.
- Make effective call management a company-wide standard - with an easy to use interface that provides the information need to provide high quality service.
- Control your voicemail from your existing email application - one application to manage all your inbound and outbound communication needs.
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Contact Centre Q
Contact Center is an advanced contact handling and queuing software application for small - medium contact centers.
- Superior call control - provide the "Best Matched" agent to handle caller queries.
- Customized announcements - reduce abandonment rates & lost revenue opportunities.
- Agents in multiple queues - improve operational flexibility, availability and productivity.
- Callback functionality - lower network and operating costs.
- Detailed reports - for enhanced information management.
- Priority call handling - recognize VIP calls and provide the extra service they deserve.
- Better response and customer service levels - with caller details screenpopped to the agent PC.
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