PHILIPS’ OUT-OF-THE-BOX CONTACT CENTRE
Hilversum, March 17, 2004 - Philips Business Communications, a business unit of Royal Philips Electronics (AEX: PHI, NYSE: PHG), has launched a new release of its renowned contact centre range, SOPHO Contact@Net 250. With the latest release customers can significantly improve bottom line results making use of a state of the art feature-rich multimedia contact centre, which is easy to install, easy to use and easy to maintain.
Excellent price/performance ratio
Although the CTI based Contact@Net 250 is an out-of-the-box solution, its features and functionalities can be customised and expanded when required. As such, its excellent price/performance ratio ensures a fast return on investment, and makes it highly suitable for use by service departments, IT or product helpdesks, marketing and sales departments - in fact just about any organisation that deals with customer enquiries on a regular basis. In a basic configuration Contact@Net 250 provides automated call distribution functionalities such as longest idle, last contacted agent or skill-based routing possibilities connecting customers with the right skilled employee thus improving response quality and boosting customer satisfaction.
The flexible and modular architecture and licensing structure that differentiates Contact@Net 250 from other solutions, means it can be readily upgraded with functionalities to meet more demanding customer needs. These functionalities include auto attendant, voicemail, unified messaging, fax-on-demand and IVR. Sophisticated customer requirement such as automatic speech recognition, text-to-speech, web integration and customer specific application development can also be accommodated.
Commenting on the new release of Contact@Net 250, Johannes Huth, Business Manager Contact Centre Solutions at Philips Business Communications explained: “It’s an all-too-common misconception that contact centre products are always complex and difficult to implement. SOPHO Contact@Net 250 proves nothing could be further from the truth. SOPHO Contact@Net is easy to install and maintain. Its scalability, modularity and flexibility satisfy various customer requirements and offer a fast return on investment.”
The new Contact@Net 250 is available in many languages and will be introduced in various key markets all over the world.
--------------------------------------------------------------------------------------------------------------------
About Royal Philips Electronics
Royal Philips Electronics of the Netherlands is one of the world's biggest electronics companies and Europe's largest, with sales of EUR 31.8 billion in 2002. It is a global leader in color television sets, lighting, electric shavers, medical diagnostic imaging and patient monitoring, and one-chip TV products. Its 170,000 employees in more than 60 countries are active in the areas of lighting, consumer electronics, domestic appliances, components, semiconductors, and medical systems. Philips is quoted on the NYSE (symbol: PHG), London, Frankfurt, Amsterdam and other stock exchanges. News from Philips is located at www.philips.com/newscenter.
Philips Business Communications (PBC) is a leading provider of enterprise-wide communication solutions that enable medium to large-sized companies to exploit the power of integrated voice communications. NEC Philips relies on more than 50 years of experience and a growing customer base of over 50.000 organisations. NEC Philips serves its customers through a global network of over 50 sales organisations, distributors, dealers and value-added resellers. Further information on NEC Philips is located at www.nec-philips.com
For more information, please contact:
Robert van Amerongen
tel. +31 35 689 1246
fax +31 35 689 1606
e-mail: robert.van.amerongen@nec-philips.com
IMAGE 1 - New release of SOPHO Contact@Net 250 is easy to use, easy to install and easy to maintain
(for highres version download, please click on image)
IMAGE 2 -SOPHO Contact@Net window with call information and call qualification details
(for highres version download, please click on image)
