NEC PHILIPS’ NEW BUSINESS CONNECT RELEASE 3.1 ENHANCES UNIFIED MESSAGING
Ideal solution for organisations stepping into Unified Communications
Hilversum, The Netherlands – March 18, 2008 – NEC Philips Unified Solutions expands market opportunities for its Business ConneCT all-in-one communications suite with the introduction of the new Release 3.1.
With Release 3.1 the Unified Messaging capabilities of Business ConneCT have been significantly enhanced to create an ideal solution for organisations wanting to step into Unified Communications.
Mobile employees, particularly those in organisations located on campuses or large premises such as hospitals, universities, warehouses and the like, will benefit by the possibility of sending messages to wireless DECT or GSM phones. Instant Messaging between Business ConneCT clients provides an alternative way of contacting a colleague while he or she is busy on the phone. It can also be used by an operator as soft break-in, while for remote workers it saves telecom costs.
Opening new markets
Increased scalability enables Business ConneCT 3.1 to support up to 4000 extensions, all of which can be monitored by the operator, while now up to 2000 active employees can be served simultaneously.
Business ConneCT already supported an extensive set of languages, such as English, French, German, Spanish, Italian, Dutch, Swedish, Danish, Brazilian and Chinese. Now Russian, Catalan and Portuguese have been added, opening new markets and adding to its user friendliness.
The contact centre functionality of Business ConneCT, providing agents with extensive caller information plus routing, queuing and IVR functions, has been further extended. A wallboard is now available showing real-time information such as service level, queue length, waiting time etc. This opens further markets for the application as advanced contact centre solution.
State of the art
Business ConneCT is a client-server based application that uses the latest .NET technology for optimum performance and flexibility. A technology update now makes Business ConneCT run on .NET 2.0. In addition, Business ConneCT clients can now also run Windows Vista.
Business ConneCT 3.1 is available across NEC Philips’ iS3000, 2000 IPS and SV7000 platforms and is currently available in all EMEA markets. Simple and cost-effective to deploy, its three user modes – employee, operator and contact centre agent – use a single server, single database, single installation point and single user interface. Business ConneCT offers small and medium sized companies all advanced communications functionality they need, including call control and (group) information, voicemail, directory services, operator and call routing functionality.
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About NEC Philips Unified Solutions
NEC Philips Unified Solutions is a leading provider of comprehensive communications solutions to organisations of all types and sizes. NEC Philips is part of NEC’s global enterprise communications activity, ranked nr 1 in worldwide enterprise communications. Its advanced IP-based solutions unify products, applications and services, enabling organisations to communicate and collaborate more effectively, efficiently and reliably. As Microsoft Gold Partner, NEC Philips specializes in providing real-time Unified Communications (UC) and collaboration solutions. NEC Philips Unified Solutions is headquartered in Hilversum, the Netherlands, and serves its customers through a global network of sales organisations and business partners. For more information www.nec-philips.com.
About NEC Corporation
NEC Corporation is one of the world's leading providers of Internet, broadband network and enterprise business solutions dedicated to meeting the specialized needs of its diverse and global base of customers. NEC delivers tailored solutions in the key fields of computer, networking and electron devices, by integrating its technical strengths in IT and Networks, and by providing advanced semiconductor solutions through NEC Electronics Corporation. The NEC Group employs more than 150,000 people worldwide. For additional information, please visit the NEC home page at: http://www.nec.com.
About Royal Philips Electronics
Royal Philips Electronics of the Netherlands (NYSE: PHG, AEX: PHI) is a global leader in healthcare, lifestyle and technology, delivering products, services and solutions through the brand promise of “sense and simplicity”. Headquartered in the Netherlands, Philips employs approximately 125,800 employees in more than 60 countries worldwide. With sales of EUR 27 billion in 2006, the company is a market leader in medical diagnostic imaging and patient monitoring systems, energy efficient lighting solutions, personal care and home appliances, as well as consumer electronics. News from Philips is located at www.philips.com/newscenter.
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For more information, please contact:
| Robert van Amerongen NEC Philips Unified Solutions Tel: +31 35 689 1521 Email: robert.van.amerongen@nec-philips.com |
Forward-looking statements
This release may contain certain forward-looking statements with respect to the financial condition, results of operations and business of NEC and Philips and certain plans and objectives of both companies with respect to these items. By their nature, forward-looking statements involve risk and uncertainty because they relate to events and depend on circumstances that will occur in the future and there are many factors that could cause actual results and developments to differ materially from those expressed or implied by these forward-looking statements.
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