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NEC PHILIPS’ NEW BUSINESS CONNECT RELEASE 3.0 MAKES MULTI-TASKING EASY
Hilversum, The Netherlands – September 24, 2007 – NEC Philips Unified Solutions (NEC Philips) has launched a new release of its Business ConneCT suite for iS3000, 2000 IPS and UNIVERGE SV7000 enterprise communication platforms.
Offering desktop phone control, an extensive directory, a PC based operator, a contact centre, integrated voicemail and presence management, this all-in-one communications suite enhances contact with customers, improves employee reachability and reduces costs. Business ConneCT is unique in that it allows employees to assume various roles and switch effortlessly between them.
Flexibility by switching roles
Functionality has been grouped into roles that match with the way office workers are involved in communications in their daily work: Operator, Employee and Agent and the supportive roles of Supervisor and Administrator. Being able to easily switch between roles makes it possible to create a flexible organisation where office workers jump in as extra Operators and Agents to handle calls during peak hours.
“With integrated employee, contact centre and operator functionality, Business ConneCT guarantees that each customer call reaches the right person; first time, every time,” says Peter Grothauzen, Product Marketing Manager at NEC Philips Unified Solutions. “Every employee, wherever he or she is, can act as an operator or virtual agent while carrying on with their other tasks.”
“Moreover, Business ConneCT gives employees control over how and when to be contacted, via a choice of devices – in the office, at home or on the move. In this way, operators, contact centre agents and other employees can combine and interchange their responsibilities to create an efficient workflow.
Business ConneCT Release 3.0 is now available on NEC Philips’ iS3000, 2000 IPS and SV7000 platforms, and supports both IP and TDM voice connectivity. Simple and cost-effective to deploy, its three user modes – employee, operator and contact centre agent – use a single server, single database, single installation point and single user interface.
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About NEC Philips Unified Solutions
NEC Philips Unified Solutions is a leading provider of comprehensive communications solutions to organisations of all types and sizes. NEC Philips offers advanced IP-based solutions that unify products, applications and services, enabling organisations to communicate and collaborate more effectively, efficiently and reliably. The company is a joint venture of NEC Corporation and Royal Philips Electronics and draws on more than 50 years experience in providing communication systems and services to a diverse and global base of customers. NEC Philips Unified Solutions is headquartered in Hilversum, the Netherlands, and serves its customers through a global network of sales organisations and business partners. For more information www.nec-philips.com.
About NEC Corporation
NEC Corporation (NASDAQ: NIPNY) is one of the world's leading providers of Internet, broadband network and enterprise business solutions dedicated to meeting the specialized needs of its diverse and global base of customers. NEC delivers tailored solutions in the key fields of computer, networking and electron devices, by integrating its technical strengths in IT and Networks, and by providing advanced semiconductor solutions through NEC Electronics Corporation. The NEC Group employs more than 150,000 people worldwide and had net sales of approximately 4,825 billion yen (approx. $41.2 billion) in the fiscal year ended March 2006. For additional information, please visit the NEC home page at: http://www.nec.com.
About Royal Philips Electronics
Royal Philips Electronics of the Netherlands (NYSE: PHG, AEX: PHI) is a global leader in healthcare, lifestyle and technology, delivering products, services and solutions through the brand promise of “sense and simplicity”. Headquartered in the Netherlands, Philips employs approximately 125,800 employees in more than 60 countries worldwide. With sales of EUR 27 billion in 2006, the company is a market leader in medical diagnostic imaging and patient monitoring systems, energy efficient lighting solutions, personal care and home appliances, as well as consumer electronics. News from Philips is located at www.philips.com/newscenter.
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For more information, please contact:
| Robert van Amerongen NEC Philips Unified Solutions Tel: +31 35 689 1521 Email: robert.van.amerongen@nec-philips.com |
Forward-looking statements
This release may contain certain forward-looking statements with respect to the financial condition, results of operations and business of NEC and Philips and certain plans and objectives of both companies with respect to these items. By their nature, forward-looking statements involve risk and uncertainty because they relate to events and depend on circumstances that will occur in the future and there are many factors that could cause actual results and developments to differ materially from those expressed or implied by these forward-looking statements.
IMAGES (for hires download: mouse on image, save target as)
Business ConneCT image and application screens
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Agent
Business ConneCT offers all the most-wanted contact center functionality for a very reasonable. From basic call routing for the typical small helpdesk environment to enhanced functionality like skill based routing, email routing, Auto-attendant/IVR, caller identification and complete supervisor with extensive reporting.
Employee
Todays' employee expects more from the office communication solution and that is what Business ConneCT provides. Easy and complete directory access, call handling, presence management, group display, call state information and voicemail are all included in a single window. 
Operator
The operator application provides the complete functionality that one can expect from a modern customer application. Directory information, busy lamp field and easy call queuing & transferring are all available. Also for employees that temporarily have to fill in the operator position, the intuitive interface provides a very effective solution.